Journal

Technical articles and experience reports on contact centers, Genesys Cloud and DevOps.

• Native asynchronous workflows on Genesys Cloud

  A 100% native Genesys Cloud pattern to run long-running tasks in the background without keeping the caller waiting, using a workflow and participant data as the communication channel.

  10 June 2026

  genesys-cloudarchitectasynchronousworkflowparticipant-datadesign-pattern

• Exporting Genesys Cloud prompts to CSV with a Function

  A Genesys Cloud Function that exports all of an org's prompts to CSV, one row per prompt and one column per language, ready to use in a spreadsheet.

  10 June 2026

  genesys-cloudgenesys-cloud-functionstypescriptarchitectpromptsopen-source

• Cleaning up Genesys Cloud agent scripts with a Function

  A Genesys Cloud Function that analyzes an agent script and lists its unused variables and actions, to make refactoring overly complex scripts easier.

  10 June 2026

  genesys-cloudgenesys-cloud-functionstypescriptagent-scriptrefactoringopen-source