About
A software engineer, I later discovered the world of contact centers. Driven by the desire to always do better, I quickly understood the value of combining these two worlds.
Software vision
My degree and experience in web development and software publishing allowed me to acquire the craft best practices of software development.
Contact center vision
I discovered the world of contact centers in 2021. Since then, I have been helping teams optimise their contact center with tools from the software world.
In practice
Observability: knowing your users' journeys lets you identify areas for improvement and measure the impact of your changes.
Continuous integration: automatically verifying each new change prevents regressions and makes your deployments more reliable.
Continuous deployment: automating your deployments reduces the risk of human errors and turns your production releases into a non-event.